Refund policy

Returns and refunds

We want each YÀN Atelier piece to arrive safely and as described.

Order cancellations

You may request cancellation while an order is still unfulfilled. Contact us at wuhu6090@gmail.com as soon as possible with your order number. Once an order has been shipped, please use the return process below.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us at wuhu6090@gmail.com within 7 calendar days of delivery. Include your order number and clear photos of the item and packaging. We will review the case and, where appropriate, arrange a replacement or refund and provide return instructions.

Change-of-mind returns

For standard, non-personalised designs, including standard designs made after you order, you may request a return within 14 calendar days of delivery. Items must be unworn, unaltered, in their original condition and packaging, and accompanied by proof of purchase. Contact us before sending anything back. We will provide return instructions after approving the request; please do not send an unapproved return. Return shipping is the customer's responsibility unless the item is damaged, defective or incorrect.

Personalised and custom pieces

Personalised pieces and custom pieces made to your specific requirements are not eligible for change-of-mind returns, refunds or cancellations once production has started. Standard catalogue designs are not excluded simply because they are made after ordering. If one of these pieces arrives damaged, defective or incorrect, contact us within 7 calendar days of delivery so we can review it.

Refunds

After an approved return is received and inspected, we will let you know whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund. Original shipping charges are non-refundable except where the item is damaged, defective or incorrect.