Contact the Studio
A question about a piece, an order or a care detail? Start here.
Before you choose
Tell us the product name or send its page link, along with the detail you would like to confirm. For fit questions, let us know whether you need chain length, pendant dimensions or wrist fit. For a gift with a particular date in mind, include the destination and date before placing an order.
For an existing order
Include your order number and the email used at checkout. If the item arrived damaged or incorrect, email clear photographs of the item and packaging to wuhu6090@gmail.com, with your order number, and follow our return instructions.
How to follow delivery
After checkout, your order confirmation email includes a View your order link to the order status page. When your piece is finished and dispatched, Shopify sends a shipping confirmation email with the tracking number and tracking link once tracking details have been added to the shipment. Standard designs are normally dispatched within 3 business days; personalised or custom pieces within 7 business days. Transit time begins after dispatch.
If you do not see an email, check your spam or promotions folder. You can also sign in through your customer account using the email from checkout. If tracking has not appeared after dispatch, contact us with your order number.
For a custom enquiry
Share the design and change you have in mind. Availability, specifications, price, production time and terms must be agreed before a custom order is placed.
You can use the form below or email wuhu6090@gmail.com. Please do not send card information, passwords or identity documents.